Terms and Conditions of Sale

Download the PDF of the General Terms and Conditions of Sale

These terms and conditions apply to the sale of tickets for performances—whether purchased as part of a subscription or individually—from the Dijon Opera. The Dijon Opera reserves the right to make any changes to these terms and conditions of sale. 

1.1 Season Subscriptions

Subscription orders from individual customers are processed subject to availability.
Orders open as follows:

• For the 2026-2027 season: from 3 June 2026 at 10:00 am

Standard subscriptions (5, 7 and 10 shows) and the youth subscription are available on our website, by phone, by post and at the Opéra de Dijon box office.

The “Discovery” subscription is not available online, but can be purchased by phone, by post or at the Opéra de Dijon box office. It is reserved for individuals who have never held a subscription to the Opéra de Dijon. This offer is non-renewable, limited to one subscription per person, subject to availability and upon presentation of a valid ID.

Any order form that is incomplete, incorrectly filled in, unsigned or not accompanied by payment will be rejected. For subscription orders received by post, if no seats remain in the category originally requested, we may offer seats in the next category up or down, subject to the customer’s prior agreement. Cheques must be made payable to “l’Agent comptable de l’Opéra de Dijon”. The Opéra de Dijon cannot be held liable for any damage resulting from the customer’s failure to include this payee on the cheque.

Forms must be sent to:

Opéra de Dijon – Ticket Office
18 boulevard de Verdun
21000 Dijon, France

1.2 Single Tickets
Outside the special conditions granted to subscribers, tickets for individual shows can be ordered:

For the 2026-2027 season: from 24 June 2026 at 11:00 am

Sales may be limited, at the Opéra de Dijon’s discretion, in terms of the number of seats per show or per performance. The Opéra de Dijon does not guarantee the availability of every show, date or category across all sales channels. Orders are processed subject to availability.

The following rates are available: full price, junior rate (under 15), youth rate (under 26), and reduced rate (jobseekers, people in professional retraining, apprentices, RSA recipients and holders of the large family card). A Mobility Inclusion rate is also available for people with disabilities holding a CMI card, and their companions.

Tickets can be purchased:

> Online at opera-dijon.fr

If you do not receive an email confirming or declining your order within one day, please contact the Opéra de Dijon on +33 3 80 48 82 82 or at billetterie@opera-dijon.fr.

> By phone on +33 3 80 48 82 82, Tuesday to Saturday, 11:00 am to 6:00 pm (excluding public holidays)

> At the Opéra de Dijon box office:

Tuesday to Saturday, 11:00 am to 6:00 pm (excluding public holidays and exceptional opening hours), at 18 boulevard de Verdun, 21000 Dijon
One hour before the performance at the venue. The hour preceding a show is reserved for sales of tickets for that performance, subject to availability.
Last-minute tickets at €10 go on sale one hour before the start of the show, limited to one ticket per person. The ticket will be issued to the person present at the box office. These tickets are not offered for every performance; information is available on the day of the show or the day before on +33 3 80 48 82 82.

1.3 Groups
Orders of more than 10 seats per show qualify for the group rate, equivalent to a 15% discount on the full price (excluding Category 4 seats). Ticket orders and subscription requests must be sent to rp@opera-dijon.fr.

The Opéra de Dijon reserves the right to change show prices at any time. However, any such changes will not affect the price of orders that have already been paid for.

2.1 Price Grid, 2026-2027 Season

Rate A

Rate B

Rate C

Rate D

Rate E

Single category – Family shows, workshops and Afternoons at the Opera

Proof of eligibility must be presented for all rates marked with an asterisk (*).

Reduced Rates

Special Rates

Conditions of Eligibility for Each Rate

Subscribers
Subscribers receive the following discounts* on Category 1, 2 and 3 seats:
-5 shows: 20% off
-7 shows: 25% off
-10 shows: 30% off

Subscriptions are personal and non-transferable: only the subscriber may use their ticket. ID may be requested at the entrance. Subscribers receive their discount at the time of purchase, and on any additional purchases made during the season. Please note that if a show is performed on several dates, the subscription discount can be applied only once.

Youth subscribers can see 5 shows for €25, i.e. €5 per seat per performance, in all categories.

“Carte Liberté” Members

The Carte Liberté costs €10 and entitles holders to a 15% discount from their very first show, on all shows of the current season in Categories 1, 2 and 3.

The discount applies to one seat per show. The card is personal and non-transferable. ID is required when purchasing a ticket.

*Discount percentages are indicative only. For clarity, they correspond to the nearest rounded reduced prices.

Single Tickets (Full Price, Reduced and Special Rates)
The “reduced” and “special” rates listed above are personal and can be used only on presentation of the relevant proof of eligibility. Tickets will be checked automatically by Opéra de Dijon staff before entry to the auditorium, and spectators must be able to present supporting documents in their own name. If these conditions are not met, the Opéra de Dijon reserves the right to refuse entry and/or to charge any difference in price.

School Tickets
For the rates available to primary schools, middle schools, high schools, leisure centres and other specific groups, please contact the Opéra de Dijon’s Cultural Outreach Department at mediationculturelle@opera-dijon.fr.

Any payment method not provided for in these General Terms and Conditions of Sale will be refused by the Opéra de Dijon.

3.1 Payment for Subscriptions

Payment may be made in full or in instalments:

- Full payment may be made by Carte Bleue, Visa or Mastercard bank card, by bank or postal cheque made payable to "l’Agent comptable de l’Opéra de Dijon", in cash, with holiday vouchers (Chèques-Vacances), or with Opéra de Dijon gift vouchers. Cheques drawn on foreign banks are not accepted.

- Payment in 2, 3 or 4 instalments is available for purchases made at the box office, for a minimum amount of €100. Payment must be made by monthly bank or postal direct debit. Customers must provide bank details (RIB) in their own name and sign a SEPA direct debit mandate. If your bank details change, you must inform the Opéra de Dijon at least 3 weeks before the next instalment is due, and settle any unpaid instalments as soon as possible.

- Payment in 4 monthly instalments is available on the Opéra de Dijon’s online shop, for a minimum amount of €100, by bank card. If your bank details change, you must inform the Opéra de Dijon at least 3 weeks before the next instalment is due, and settle any unpaid instalments as soon as possible.

If the instalments are not paid in full, the Opéra de Dijon reserves the right to refuse the spectator entry to the auditorium.

3.2 Payment for Single Tickets

Orders for one or more show tickets must be paid for in a single payment, by Carte Bleue, Visa or Mastercard bank card, by bank or postal cheque made payable to "l’Agent comptable de l’Opéra de Dijon", in cash, with holiday vouchers, or with gift vouchers under the specific conditions that apply. Cheques drawn on foreign banks are not accepted. For tickets ordered online or by phone, only payment by bank card is accepted.

3.3 Payment for Group Bookings

Payment for bookings made by groups, schools and student events must be received no later than one month before the show. The ticket office reserves the right to cancel any booking that has not been paid for within this period.

3.4 Right of Withdrawal

In accordance with Article L121-20-4 of the French Consumer Code, show tickets are not subject to a right of withdrawal. All orders are therefore firm and final.

Reservations are made by phone. Payment is made by credit card for mail-order purchases. Otherwise, payment must be made within 10 days of the reservation. If payment is not received within that time, the reservation will be canceled. Any reservation made less than 10 days before the show date will be canceled 8 hours before the show begins. 

The Dijon Opera reserves the right to modify the performances presented, including the program and the casting. The running times of the works are provided for informational purposes only.

In the event of a performance cancellation by the Dijon Opera, except in cases of force majeure—which expressly include instances where the Opera is requisitioned by any public authority for any reason whatsoever—and in the event of a national strike, the face value of the ticket paid by the customer to the Dijon Opera will be refunded by the Dijon Opera upon request submitted by the customer within a maximum of one month from the date of the performance and upon presentation of the unused ticket, to the exclusion of any other compensation or indemnity whatsoever. If the performance is interrupted more than halfway through its duration, the ticket will not be refunded.

6.1 Single Tickets

Concession Tickets

Concession tickets are issued only on presentation of the relevant proof of eligibility. They can be ordered online, at the box office or by phone.

They can be collected at the Opéra de Dijon box office, Tuesday to Saturday from 11:00 am to 6:00 pm, or at the venue one hour before the performance, and only on presentation of the proof of eligibility for the concession rate.

They can also be sent electronically by email, or made available to download from your customer account, on presentation of the proof of eligibility for the concession rate.

For purchases made on our online shop, tickets can be collected at the box office or downloaded from your customer account, provided you first upload the relevant proof of eligibility, which will be validated by the ticket office.

Full-Price Tickets

PURCHASED AT THE BOX OFFICE:
Tickets are handed directly to the customer, or sent by email, when purchased at the Opéra de Dijon box office.

PURCHASED BY PHONE:
When tickets are purchased by phone, customers can choose to:

• receive them by email;
• collect them from the box office on boulevard de Verdun during opening hours before the performance (no later than 2 hours before the show, on working days); or
• collect them at the venue, from one hour before the performance until 15 minutes after it begins (see section 8, Admission Conditions for the Opéra de Dijon’s Performance Venues).

PURCHASED ONLINE:
For full-price tickets purchased online, customers can choose to:

• select "e-ticket" once payment for the order has been confirmed. Tickets can be printed or downloaded from the link in the confirmation email, and from the "Upcoming events" tab of your customer account;
• select "box office collection" and collect them from the box office on boulevard de Verdun during opening hours before the performance (no later than 2 hours before the show, on working days); or
• collect them at the venue, from one hour before the performance until 15 minutes after it begins (see section 8, Admission Conditions for the Opéra de Dijon’s Performance Venues).

Single tickets are not sent by post.

6.2 Subscriptions

Standard subscriptions and event packages purchased online can be:

• collected from the Opéra de Dijon box office; or
• downloaded from your online account on the Opéra de Dijon website.

Subscriptions and event packages are not sent by post.

6.3 Duplicates

Duplicate tickets will not be issued, except by specific agreement with the Opéra de Dijon and only for sales with assigned seating registered in a named individual’s name. In such cases, duplicates must be collected at the venue on the evening of the performance.

7.1 General Conditions

Tickets cannot be taken back, refunded (including in the event of loss or theft) or resold.

Anyone holding a ticket obtained through this offer is prohibited from using it for any promotional or commercial purpose, and may be subject to legal action if they do so. In particular, unless the Opéra de Dijon has specifically agreed otherwise, any sale, resale or exchange of tickets is strictly prohibited and punishable under the French Criminal Code (law of 27 June 1919). Accordingly, the Opéra de Dijon reserves the right to refuse admission to its performances to any ticket holder who has obtained their ticket from anyone other than the Opéra de Dijon or a third party duly authorised by it.

Concession tickets (subscriptions and reduced rates) are personal and non-transferable. Entry to the auditorium may be refused if the relevant proof of eligibility is not presented.

7.2 Exchanges

From the 2026-2027 season:

Tickets can be exchanged, up to a maximum of 2 exchanges per person per season. This service costs €4 per ticket, except for subscribers, whose first exchange is free. The new ticket must be of equal or greater value than the original, and the exchange must be made no later than 48 hours before the start of the performance (on working days), upon return of the original ticket. Exchanges are subject to availability and are possible only for another show in the same season. Any request to exchange a ticket for a different seat or a better category for the same performance will be refused, even if the customer is willing to pay the price difference.

7.3 Refunds

Refunds are granted for the following reasons, on presentation of the relevant supporting documents and the tickets concerned:

- Death of the customer: the tickets of the deceased will be refunded to their legal heir, on presentation of the death certificate and a sworn statement confirming their status as heir, together with a document proving the family relationship.

- Hospitalisation of the customer: the ticket of the hospitalised person will be refunded on presentation of a hospitalisation certificate covering the date of the show for which a refund is requested.

- Severe weather (where the customer is unable to travel) under a Météo-France red alert.

- Cancellation of a show by the Opéra de Dijon (see section 5, Changes and Cancellations).

The face value of the ticket paid by the customer to the Opéra de Dijon will then be refunded, on request from the person concerned, made within one month of the date of the show and on presentation of the unused ticket.

8.1 General Conditions

Each ticket entitles the holder to one seat only. Ticket holders are prohibited from selling or distributing any product or item of any kind within the Opéra premises.

Photography, filming and recording of all or part of the performance, as well as of the other areas of the Grand Théâtre and the Auditorium, are prohibited.

Eating and drinking are not permitted in the auditorium. Management may have any person who disturbs public order removed from the premises, without refund.

8.2 Latecomers

The auditorium doors are closed as soon as the curtain goes up. Latecomers will not be admitted to the auditorium. Once the curtain has gone up, seats are no longer reserved and seating will be allocated according to availability. At the interval, and only then, latecomers may take the seat shown on their ticket, provided they collected it no later than 15 minutes after the start of the performance. After this time, tickets can no longer be collected from the box office.

8.3 Children and Young People

Children under 15 must be accompanied by a responsible adult who holds a ticket and sits in the seat immediately next to the child. For safety and comfort reasons, children may not under any circumstances sit on an adult’s lap. Every person, regardless of age, must have their own ticket and seat.

Children under 3 are not admitted to the auditorium, except at specially designated events.

Failure to comply with these rules may result in refusal of entry or removal from the auditorium, without refund of the tickets.

8.4 Access for People with Disabilities

In accordance with current regulations, the Opéra de Dijon provides a number of seats reserved for people with reduced mobility. These seats are limited in number and are given priority to wheelchair users. They can be reserved through the ticket office (by phone or at the box office), subject to availability.

The Mobility Inclusion rate gives a 50% discount. It is available to people with reduced mobility or a disability, and their companions, on presentation of a valid Mobility Inclusion Card (CMI). When a seat for a person with reduced mobility is required, the companion will not necessarily be seated next to them, unless the Mobility Inclusion Card (CMI) bears the words "requires assistance" ("avec besoin d’accompagnement").

The Opéra de Dijon offers gift vouchers in a range of values: €5, €10, €20, €50 and €100. They are valid for one year from the date of purchase and can be used to buy tickets for any Opéra de Dijon show, subject to availability. When booking a show ticket, the booking must be made before the gift voucher expires. However, the show itself may take place at a later date.

Gift vouchers are a means of payment and do not grant admission to the auditorium. They cannot be exchanged, refunded or extended. No credit note or change will be given. If the value of the gift voucher is lower than the amount of the purchase, the holder may pay the difference with another payment method.

No refund or credit note will be issued in the event of loss or theft of a gift voucher.

Gift vouchers can be purchased at the Opéra de Dijon box office, 18 boulevard de Verdun, 21000 Dijon, France, Tuesday to Saturday from 11:00 am to 6:00 pm, by phone on +33 3 80 48 82 82, or on our online shop at www.opera-dijon.fr.

Show tickets can be bought with gift vouchers at the Opéra de Dijon box office, 18 boulevard de Verdun, 21000 Dijon, France, Tuesday to Saturday from 11:00 am to 6:00 pm, by phone on +33 3 80 48 82 82, or on our online shop at www.opera-dijon.fr.

All complaints must be submitted in writing and sent either:

• by mail to the Opéra de Dijon: 

Audience Development and Box Office Department
18 boulevard de Verdun
21000 Dijon 

For all time limits, the postmark will serve as proof of the date of mailing.

• To the email address infos@opera-dijon.fr

Audience members benefiting from special access conditions to Opéra de Dijon performances, pursuant to agreements between the Opéra de Dijon and a partner (theater, museum, transportation provider, etc.), may under no circumstances hold the Opéra de Dijon liable for any failure by said partner to fulfill its obligations. 

For any performance for which the Dijon Opera is not the producer, please refer to the General Terms and Conditions of Sale of the venue or the producer. 

The email addresses and personal data collected by the Dijon Opera are provided voluntarily by customers. They may only be used for the purpose of providing the requested information and will not be disclosed to third parties without the individual’s consent.

Data Correction
In accordance with Article 27 of the French Data Protection Act of January 6, 1978, users have the right to access, correct, and object to the processing of their personal data. To exercise any of these rights, please submit your request:

• by mail to the Dijon Opera: 
  Audience Development and Ticket Office
  18 boulevard de Verdun
  21000 Dijon 
• Or via email at infos@opera-dijon.fr

Last updated: May 21, 2026